In short
- Kinero connects patients and physios. The care is the physio’s alone.
- Respect physios, your appointments and the accuracy of what you tell us.
- Disrespect, false information or unexplained no-shows can close your account for good.
- Anyone can report or block an account. The team examines every report.
These terms apply to the kinero.ma site, to accounts, to the directory, to messaging and to booked sessions. By using them, you accept these terms.
What Kinero does
Kinero is an intermediary platform. It connects patients with physiotherapists practising in Morocco, at the clinic or at home. The site is published by Kinero.
Our role and its limits
Kinero is an intermediary. It puts patients in touch with physios. Kinero is not a party to the care between you and the physio.
The physio practises under their own professional responsibility. That covers the assessment, the choice of care, the techniques and the advice. It also covers hygiene and safety during the session.
Kinero does not guarantee the quality, the result or the course of any care.
A complaint about care goes to the physio concerned and, if needed, to the competent authorities. You can also report what happened to us: the team acts on the physio’s account.
Our check covers the physio’s diploma and identity, on the day of the check. It is neither a licence to practise nor an official label. Kinero is neither an authority nor a professional order. The profession has no national order yet.
Kinero is not a healthcare establishment, does not employ the physios and does not represent them. Kinero gives no medical advice. In an emergency, call 15.
Being notified in your city
Leaving your city is free. We let you know when a physio is published there. This guarantees neither a physio, nor a date, nor the opening of the service in your city. Kinero may change, postpone or stop this service without compensation.
A sign-up counts once confirmed by email. You can withdraw it at any time.
If you are a physiotherapist
You declare that you hold a physiotherapy diploma and practise in accordance with Law 45-13 and the rules that apply to you. You alone are responsible for the accuracy of your declarations, your diploma and your authorisations. The check takes place on WhatsApp, at the number you give.
Kinero may refuse or remove a page whose diploma or identity cannot be verified, without giving reasons. Your page is published as soon as that check is done. You can take it down at any time from your space.
Your physio account is personal. Keep your password and your codes to yourself. You can delete your account at any time. We may suspend an account used against these terms.
If you are a patient: your commitments
As a patient on Kinero, you agree to the following rules.
You treat every physio with respect, in messages, on the phone and during the session.
You give accurate information: your name, your number, and your address for a home session.
You keep a single account, in your own name, with a number that is yours.
You do not write medical details in messages. You discuss them with the physio during the session.
You never use Kinero to harass, threaten, deceive or canvass anyone.
You must be 18 to open a patient account. For a child, a parent or legal guardian opens the account and comes along.
Directory and messaging
The directory shows physios whose diploma Kinero has checked. Kinero does not recommend one physio over another and does not guarantee the quality of care.
Messaging is for getting in touch and arranging a session. It does not replace a consultation, and Kinero gives no medical advice there.
Stay courteous. Abusive messages, advertising and requests unrelated to physiotherapy are not allowed. Either side can block the other and report a page or a conversation. Kinero may restrict, suspend or close an account that breaks these rules.
Prices, appointments and payments are settled directly between the patient and the physio.
A physio uses the number a patient gives them only to answer that request.
Prices and hours on a physio’s page are their own statements. Kinero does not check them.
Kinero may refuse a photo or hide a bio that gives contact details or misleading information.
What can close your account
Kinero protects the physios who use it. The following can lead to a suspension or to closing your account for good.
Disrespect, insults, threats or harassment towards a physio.
A message or a gesture of a sexual or violent nature, online or during a session.
A false identity, a false number or a false address.
Repeated unexplained no-shows, or bookings made with no intention of coming.
Using several accounts, or a new account after a suspension.
While a serious report is examined, the team can restrict your account. You then cannot write or ask for a session.
A confirmed case of harassment can lead to a 30-day suspension. A second one can close the account for good. A serious act, such as violence, a threat or a sexual act, can close it the first time. The team decides and writes down its reasons.
A closure targets the person. The account’s number and email address can no longer open an account on Kinero.
You can contest a suspension or a closure once, in writing, within 7 days. Use the page that tells you about it, or write to contact@kinero.ma. We review the file and answer you in writing.
Kinero may pass on to the authorities facts that could be an offence.
Apprendre+
Apprendre+ opens every lesson, practice case and exam of Apprendre on your account.
It costs 199 MAD a month. The subscription renews every month until you cancel it. A subscription taken at 150 MAD a month keeps that price until it is cancelled.
Launch offer: for the time shown on the page, the first 2 months of a first subscription cost 70 MAD a month. After that, the price is 150 MAD a month.
Ambassador code: with the personal code of a Kinero ambassador, the first 3 months of a first subscription cost 150 MAD a month. After that, the price is 199 MAD a month. Your own code does not apply to your account.
Payment is handled by Stripe. Kinero does not receive your card number.
You can cancel at any time with “Manage my subscription” on the Apprendre+ page. The cancellation takes effect at the end of the paid month. You keep your access until then.
You have the right of withdrawal under the conditions set by law no. 31-08.
Your account
You can sign in with your email, with Google or with a code received on WhatsApp. Keep these to yourself: what is done from your account is deemed done by you.
You can delete your account at any time from the “Manage my data” page.
Personal data
How your data is processed is described in the privacy policy, which forms part of these terms.
Ownership
The Kinero name, the logo and the site content belong to the publisher. You may share a link to the site; any other reproduction needs our written consent.
Liability
The site is provided as is. We work to keep it available and accurate, without guarantee.
Kinero is not responsible for exchanges, agreements or payments between a patient and a physio.
Kinero is not responsible for what a physio publishes on their page, such as prices or hours.
Kinero is not responsible for damage caused by a physio or a patient, at the clinic or at home.
To the extent permitted by law, our liability is limited to direct damage caused by a proven fault on our part.
If a third party claims something from Kinero because you broke these terms, you answer for it.
Governing law and language
These terms are governed by Moroccan law. Any dispute falls to the competent courts of Morocco. They exist in French, Arabic and English; the authoritative version is stated below.
Contact
For any question about these terms: contact@kinero.ma.